Privacy Policy

1. Who We Are

NexStay is a Swiss-registered company providing furnished short-stay and business apartments across Switzerland. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or services. We are committed to complying with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

2. Data We Collect

We may collect the following personal data:

• Name, email address, phone number (when you submit an enquiry or make a booking)
• Company name and address (for business enquiries)
• Stay preferences and dates
• Payment information (processed securely via our payment providers)
• Website usage data via cookies and analytics tools

3. How We Use Your Data

Your personal data is used to:

• Process and manage your booking or enquiry
• Communicate with you regarding your stay
• Send relevant updates or offers (with your consent)
• Comply with legal and regulatory obligations
• Improve our website and services

We do not sell your personal data to third parties.

4. Data Sharing

We may share your data with trusted third-party service providers who assist us in operating our business (e.g. booking platforms, payment processors, email services). All third parties are required to process your data securely and only for the purposes we specify. Where required by law, we may also disclose your data to competent authorities.

5. Cookies

Our website uses cookies to enhance your browsing experience and to understand how our site is used. Essential cookies are required for the website to function. You may disable non-essential cookies via your browser settings, though this may affect some functionality.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking and financial records are typically retained for 10 years in accordance with Swiss accounting regulations.

7. Your Rights

You have the right to access, correct, or delete your personal data at any time. You may also object to or restrict the processing of your data. To exercise any of these rights, please contact us at info@nexstay.ch.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via our website. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact

For any privacy-related questions or requests, please contact us at info@nexstay.ch or call +41 77 212 55 58.